Tips when buying and selling.

 Successful selling tips:

• Image quality is the key. Wherever possible upload a picture of the actual item rather than using a stock image, so the buyer can see the exact product. This will reduce any risk of an unhappy purchaser refusing to accept delivery or sending the item back after purchase.
• Advert description.  Make sure you give as much detail about the condition of the item as possible, even list the faults if any.
• Where possible allow the buyer to view the item before purchase if requested. However, if you do so it is recommended that you have a friend or family member with you at all times. 

• Read the item description carefully. If the image and description look like they may have been copied from another source, research the product and price before buying.
• Review the price and shipping details. Remember if a price seems too good to be true, it probably is!  Make sure you understand the cost and terms of shipping before agreeing.
• Making payment. Never pay into an overseas bank account or via western union.
• Overseas traders.  All Mumii sellers must be located in the UK. If you find otherwise, please report it to .

Communication

• Keep in contact with the seller to ensure you are clear about the payment process and the delivery expectations.  Most sellers will expect payment to clear before the goods are dispatched, which can take a couple of days depending on the payment type.

• Ask the buyer for ID with an address and landline telephone number; if they're reluctant to give this information, be wary
• Also be wary if the buyer offers more than the asking price or gives a cheque for a higher value and asks for change.
• Where possible be paid cash during office hours which you pay into the bank immediately, but this isn't always possible. If you do decide to accept cash, try to get it handed over in a bank, so you can pay it in immediately and the cashier can check for fake notes. If your buyer gives you cash outside banking hours, pay it in as soon as possible.
• A safer payment option is electronic transfer. It allows you to transfer funds online, but it can take a few days, so don't release the pushchair until the bank tells you the funds have been successfully transferred.
• Personal cheques and bank or building society cheques can cause problems. Personal cheques can be cancelled or issued without the available funds in the account, so if you've already handed over the item, you could be left out of pocket. Despite common belief, bank or building society cheques aren't as good as cash; forged cheques are common.
• Ask the bank if you can draw funds against the cheque; asking if the cheque has cleared can mean something different.
• If possible, go with the buyer to the bank to draw the cheque.
• If you experience fraud of any sort relating to transactions on Mumii, please report it immediately to us at:

Back to FAQs